At DR POS, we strive to ensure your satisfaction with our products and services. If you’re not completely satisfied, this Return Policy outlines the process for returning items and obtaining refunds or exchanges.
1. Eligibility for Returns
- Timeframe: Returns must be requested within 7 days of receiving your order.
- Condition: Items must be in their original condition, unused, and with all original packaging and tags.
2. How to Request a Return
- Contact Us: Reach out to our customer service team at info@drpos.pk or +92 300 1234968 to request a return.
- Return Authorization: We will provide you with a Return Authorization Number and instructions on how to return your item.
- Ship the Item: Pack the item securely and include the Return Authorization Number. Ship it to the address provided.
3. Refunds and Exchanges
- Refunds: Once we receive and inspect your returned item, we will process a refund to the original payment method. Refunds are typically processed within +92 300 1234968 business days.
- Exchanges: If you prefer an exchange, please specify the replacement item when requesting your return. We will ship the exchange item once the original item is received.
4. Non-Returnable Items
Certain items may not be eligible for return, including but not limited to:
- Customized or personalized products
- Perishable goods
- Digital products or services
5. Shipping Costs
- Return Shipping: The customer is responsible for return shipping costs unless the return is due to an error on our part or a defective product.
- Original Shipping: Shipping fees from the original purchase are non-refundable.
6. Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately. We will arrange for a replacement or refund and cover the return shipping costs.
7. Contact Us
For any questions or assistance with your return, please contact us:
DR POS
Office #101, Floor 2nd, Kohinoor Plaza 1, Faisalabad, Punjab
Email: info@drpos.pk
Phone: +92 300 1234968
8. Policy Updates
We may update this Return Policy from time to time. Any changes will be posted on our website with the updated effective date.
