At DR POS, we aim to ensure your complete satisfaction with our products and services. This Refund Policy outlines the conditions under which refunds are issued.
1. Eligibility for Refunds
- Timeframe: Refund requests must be made within [number] days from the date of purchase or delivery.
- Condition: To qualify for a refund, products must be returned in their original condition, unused, and with all original packaging.
2. How to Request a Refund
- Contact Us: To initiate a refund, please contact our customer service team at info@drpos.pk or +92 300 1234968.
- Return Authorization: We will provide instructions for returning the item and issue a Return Authorization Number.
- Return the Item: Ship the item back to us using the provided instructions. Ensure the Return Authorization Number is included.
3. Refund Process
- Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return criteria.
- Processing: If the item is eligible, we will process your refund to the original payment method. Refunds are typically issued within [number] business days from receipt of the returned item.
- Notification: You will receive an email confirmation once your refund has been processed.
4. Non-Refundable Items
Certain items may not be eligible for a refund, including but not limited to:
- Customized or personalized products
- Perishable goods
- Digital products or services
5. Shipping Costs
- Return Shipping: The cost of returning items is the customer’s responsibility unless the return is due to an error on our part or a defective product.
- Original Shipping: Original shipping fees are non-refundable.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a full refund and cover the return shipping costs.
7. Contact Us
For any questions or assistance regarding refunds, please contact us:
DR POS
Office #101, Floor 2nd, Kohinoor Plaza 1, Faisalabad, Punjab
Email: info@drpos.pk
Phone: +92 300 1234968
8. Policy Updates
We may update this Refund Policy from time to time. Changes will be posted on our website with the updated effective date.
